Frequently Asked Questions

In most cases you will receive your jewelry within 7-10 days from the time you place your order or sooner.

ou will have 30 days from the time you place your order to return your jewelry for a full refund.

Purchase the ring in the size closest to your desired size. Have the ring resized at location of your choice. Submit your paid invoice, indigo order number and a copy of your ID toinfo@indigojems.com. Indigo will verify the service completed and reimburse you 30% of what was paid via Zelle or paper check.

Once you receive your delivery date, please plan ahead. You will need to show ID and sign for your package or else it will be returned to sender and your money will be refunded.

es. Once your order has been submitted, we will email you on the progress or you may also login to your account online to view the order status. On the day of shipment, we will email you the UPS delivery confirmation that includes UPS delivery-tracking information. You will be kept informed of the transportation process at every step.

Our warranty policy covers all of the jewelry purchased from Indigo Engagements. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and abuse, natural wear and tear or stone loss over .20cts (this gets covered by your insurance).

We offer appraisals for insurance purposes for $80 per piece. We do not offer insurance programs, but are happy to make recommendations on how to get your jewelry properly insured.

Carat is used to measure the weight of diamonds and gemstones. 

Clarity refers to how clear a diamond is and is based on how many inclusions are inside the diamond. Inclusions can include minute crystals, growth patterns, tiny enclosed fractures, etc. Clarity is measured on a scale from IF (internally flawless) to I2 (included 2). The clearer a diamond is the rarer and thus, the higher the price. 

Color refers to the color of a diamond. Diamonds tend to have a yellowish or brownish tint. The scale starts at D (colorless) and goes all the way down to Z (noticeable color). Most diamonds we see in the market are in the D-I range. 

Cut refers to the cut of a diamond and is the most overlooked but possibly the most important! Cut is the only contribution by man, while all others are naturally occurring. Cut can really make or break the appearance of the stone. If a diamond has excellent proportions, symmetry and angles it is going to have optimal light return and be very sparkly. If a diamond has poor angles, poor symmetry and poor polish, it will appear dull and dark.

Lab created diamonds are grown in controlled environments, while natural diamonds form naturally in the Earth's mantle. Chemically and physically, They are chemically, physically, and optically identical to natural diamonds, with the same hardness, brilliance, and fire. 

Natural diamonds cost more than lab created diamonds, but they also hold a unique value that impacts their resale price, giving them higher resale values than lab diamonds. Lab made diamonds do not hold this rarity value, so their initial purchase price and resale values are lower than those of natural diamonds.

The best way to clean a diamond ring is with plain soap and water, no matter the type of metal. Simply, fill a bowl with equal parts warm water and gentle dishwashing soap and soak your ring for 20 to 40 minutes. Use a soft brush to remove buildup from any hairspray, lotion, makeup, perfume, etc.